Frequently asked questions.

What packaging is used?

Canvas prints are wrapped with protective material and packed into strong cardboard packaging so they can travel safely.

How do I track my order?

After an order is processed and sent, tracking information is provided where available so the delivery can be followed in transit.

What if my parcel is lost?

If a parcel is lost in transit, Zellart support can review the case and arrange the next step, including a replacement where appropriate.

Can I change my delivery address?

Contact support immediately if the address is incorrect. After the order has been dispatched, the delivery address usually cannot be changed.

How should I care for canvas prints?

• Hang canvas prints indoors in a temperature-controlled room.
• Avoid high humidity, outdoor areas and direct heat sources.
• Handle canvas prints with clean hands.
• Do not place items on the canvas surface.
• Avoid chemical cleaners.